HVAC Emergency? Here's What to Do
In Phoenix's extreme climate, HVAC failures can be more than an inconvenience—they can be dangerous. Use this guide to troubleshoot safely and know when to call for help.
24/7 Emergency Service Available
Common HVAC Emergencies
Quick reference for the most common emergency situations.
AC Not Cooling
High in SummerDo This First
- •Check thermostat is set to "cool" and below room temperature
- •Verify air filter isn't severely clogged
- •Check if outdoor unit is running
- •Look for ice on refrigerant lines (indicates serious issue)
- •Close blinds and curtains to reduce heat gain
Don't Do This
- ✕Keep lowering the thermostat—it won't help
- ✕Pour water on the outdoor unit
- ✕Try to add refrigerant yourself
Call Us If:
System won't start, makes unusual noises, or ice is visible
No Airflow from Vents
MediumDo This First
- •Check if fan is set to "auto" or "on"
- •Replace air filter if clogged
- •Check if vents are open and unobstructed
- •Listen for the indoor blower motor running
- •Check circuit breaker for the air handler
Don't Do This
- ✕Block return air vents trying to increase pressure
- ✕Ignore the issue—it can cause system damage
Call Us If:
Blower doesn't start or makes grinding/squealing sounds
Water Leak from AC
HighDo This First
- •Turn off the system immediately
- •Place towels or buckets to catch water
- •Check if drain line is clogged (if accessible)
- •Move furniture away from the leak area
- •Take photos for insurance if significant damage
Don't Do This
- ✕Ignore small leaks—they grow quickly
- ✕Use the vacuum on standing water near electrical
- ✕Continue running the system
Call Us If:
Any visible water leak from the unit or ceiling
Burning Smell from HVAC
CriticalDo This First
- •Turn off the system immediately
- •If smell is strong, leave the house
- •Do NOT turn the system back on
- •Check for visible smoke or flames
- •Call for service before using the system again
Don't Do This
- ✕Ignore a burning smell—ever
- ✕Try to restart the system
- ✕Open the unit to investigate yourself
Call Us If:
Any burning smell requires immediate professional inspection
Staying Safe While You Wait
In Phoenix summer temperatures, a broken AC can create dangerous conditions quickly. Follow these tips to stay safe while waiting for emergency service.
- Move to the coolest room in the house (usually lower floors)
- Close blinds and curtains, especially on south and west-facing windows
- Use fans to create air circulation
- Stay hydrated—drink water even if you don't feel thirsty
- Take cool showers or use wet towels on pulse points
- Avoid using the oven or stove, which adds heat
- Check on elderly neighbors and family members
- Go to a public cooling center if your home becomes dangerously hot
Heat Emergency Warning Signs
Call 911 immediately if anyone shows these symptoms:
- • High body temperature (103°F or higher)
- • Hot, red, dry, or damp skin
- • Fast, strong pulse
- • Confusion or altered mental state
- • Slurred speech
- • Loss of consciousness
Heat stroke is a medical emergency. Don't wait.
Prevent Emergencies Before They Happen
The best emergency is one that never happens. These simple steps can help prevent HVAC failures.
Know Your System's Location
Locate your thermostat, indoor unit, outdoor unit, and electrical panel before an emergency.
Keep Emergency Numbers Handy
Save your HVAC contractor's number in your phone before you need it.
Maintain a Backup Plan
Have a portable fan or space heater for temporary use during system failures.
Schedule Regular Maintenance
Annual tune-ups catch problems before they become emergencies.
Need Emergency Service Right Now?
Our emergency technicians are available 24/7 to help Phoenix homeowners in crisis. We prioritize emergencies and aim to respond as quickly as possible.
Call (404) 555-7890Available 24 hours a day, 7 days a week
Schedule Maintenance to Prevent Emergencies
Regular tune-ups catch problems before they become emergencies.